At LavishLamp, your satisfaction is our priority. We stand behind the quality of our products and provide a clear, fair, and transparent return and refund process so you can shop with confidence.
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🕒 Return Window
• You have 30 days from the date of delivery to request a return.
• Items returned after 30 days but within 180 days may be eligible for store credit (no expiry date).
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✅ Eligibility for Returns
To qualify for a return:
• The item must be unused, undamaged, and in its original packaging.
• All accessories, cables, manuals, and included documents must be returned.
• A receipt, order number, or proof of purchase is required.
⚠️ Non-refundable items:
• Customized items
• Gift cards
• Warranty purchases
• Shipping costs
• Priority processing fees
• Items marked as “Final Sale” or discounted items
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📦 Return Process
1. Contact our customer care team at support@lavishlamp.com to request a return.
2. Once approved, you’ll receive return instructions and the return address.
3. Customers are responsible for return shipping costs, including duties/taxes if applicable.
4. Original shipping fees are non-refundable (even if the order included free shipping).
5. After inspection, your refund will be issued as either:
• Full/partial refund to the original payment method, or
• Store credit (for items showing signs of use)
🔄 A 20% restocking fee may apply to certain items.
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🔧 Damages & Issues
Please inspect your order upon arrival. If the item is:
• Defective
• Damaged
• Incorrect
Please notify us within 30 days of delivery.
Photos/videos are required for fast resolution.
We will send:
• Replacement parts, or
• A new fixture
free of charge.
If you prefer a return instead, return shipping costs will be your responsibility.
⚠️ Damage caused by improper use, accidents, or modification is not covered.
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🚚 Items Not Received
If your package does not arrive within 30 business days, you may request a full refund by contacting us.
⚠️ Important notes:
• LavishLamp is not responsible for orders placed with incorrect shipping addresses.
• If the package is marked “Delivered” by the carrier, a refund cannot be issued.
In this case, you must file a claim directly with the carrier.
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🔄 Exchanges
We do not accept exchanges unless the item arrives damaged, broken, or defective.
• We will arrange replacement parts or send a new fixture.
• If you prefer a different product, return the item and place a new order.
• Exchanges are accepted only for the same item and same color.
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💳 Refund Timeline
• Once we receive and inspect your return, you will be notified of approval or denial.
• Approved refunds are processed within 3–10 business days to the original payment method.
• Your bank or credit card provider may require additional time to post the refund.
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🛡️ Warranty
Some fixtures include a limited warranty covering manufacturing defects (not normal wear & tear).
• Photos/videos may be required as proof.
• Warranty includes one replacement incident.
• Extended warranties are available for purchase at checkout.
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📩 Contact Us
• Email: support@lavishlamp.com
• Address: 301 silveron blvd 75028 , Dallas, Texas, USA
At LavishLamp, we are committed to making your home brighter with elegance — and your shopping experience seamless and worry-free.
